FAQ


We strive to ensure that your experience with FurRealPals™ is as effortless as possible, however, we do realize that questions may arise.

Is Shipping Free?

Yes, as a token of our gratitude, our customers receive free shipping, worldwide!

Which Currency Will I be Charged In?

We process all orders in USD currency. If you are located in another country,  your order will automatically be converted to the exchange rate of that country when added to cart, however, the order will be processed in the USD currency. 

Is Your Website Secure?

Yes, absolutely! We use state of the art Secure SSL connections with the latest 256-bit encryption technology to guarantee 100% safe and secure transactions.

Where Can I Get Updates On My Order?

You will receive an email once your order ships which will contain your tracking information. Please allow up to 24 hours for your order to be fulfilled. 

How Long Will It Take To Arrive?

Domestic Orders: The typical delivery time frame for orders to the United States is 4-7 business days.

International Orders: The typical delivery time frame for International orders is 8-20 business days. Depending on your location, you may receive items much earlier.

All orders are shipped with a tracking number so you can track it every step of the way! Please note that occasionally, packages may be faced with delays beyond our control such as customs or postal delays. 

Order Changes and Cancellations 

If you need to make changes or cancellations to your order, please contact us within 24 hours of placing the order at support@furrealpals.com.

How Do I Use The Brush? 

To ensure you get the most optimal cleaning experience, simply brush in the direction in which the arrow on the brush is pointing towards to collect fur/lint. Once it is on the brush, dip the brush into the self-cleaning base and pull it out to remove the collected fur/lint from the brush. Once the base is full, simply empty the collection tray at the bottom and re-use again.